House call will be $55.00 plus repair cost, the situation was resolved after a very good customer service representative from my local Lowes. You purchased a service plan administered by an independent company. Consider yourself warned. The motor was on a long backorder. They get you with their "fine print" B...S... -I am very disappointed. • 8/29: I had to fight with various Lowe’s managers for hours until they finally found my Protection Plan information and rescheduled my service. Well over a month already and still waiting. Pissed Consumer © 2021 All Another 2 business days go by and still no call. The microwave worked for around 4 weeks before it broke again. This service is a waste. Called the Warranty Number provided and waited on line for an hour or more and they set me up with National Appliance … Review #2386110 is a subjective opinion of poster. I am told that this is being assigned as special customer case and I will receive a response in 24 hours. and then probably wait on more parts. If your contract does not include onsite pick-up or service, the turnaround time begins once the product has been delivered to the location. They come from Green Bay or Eau Claire, and you must wait extra time until a technician can be scheduled for an entire afternoon. I was able to contact them by calling the local store and getting transferred. The company offers two plans that cover a range of major appliances and systems at pocket-friendly prices. ..View less, We had a washer machine taken out during a lightning storm. Three weeks later shows up with control panel and said they would not approve the parts he wanted to repair it. No one calls. Can you believe this!! Have a 5 year extended warranty on Maytag Washer tech came within 5 days and said it would take about a month to get parts to repair. The customers can also transfer this plan during the coverage term, but they should call or write to the Plan Administrator with the plan number, new owner's contact information, and transfer date. Another 2 business da ..Read Full Review, My Whirlpool refrigerator has been out since November 14th. Worthless. Review #2085692 is a subjective opinion of poster. IMPORTANT NOTE ON CREDIT ACCOUNTS: Lowes.com DOES NOT access or maintain information related to your Lowe's Consumer Credit Card or Business Credit accounts. The plan comes into effect after the manufacturer's warranty expiration and includes all devices except water heaters and few other major appliances. For obligor and administrator details, refer to Terms and Conditions. If the company pays for the non-repairable device or provides a replacement, you will no longer have authority on non-repairable devices. Review #2076179 is a subjective opinion of poster. • Twenty-three percent of those who had an appliance repaired under an extended warranty complained that it took more than one try to get it fixed right, compared with 15 percent of … On it was made just for Lowes. Zero progress has been made on resolving my issue, we’re back to square one and I’ve wasted over 16 hours on the phone with Lowe’s. Lowes is going to cost me a great tenant that has been with me for 6 years in the middle of a pandemic. The battery specifically says 5 year warranty. My GE Stacked Washer stopped working on 8/25 and I initiated a series of useless calls with Lowes. Lowes refused the plan and said they will pay off the unit. Called for service finally under warranty & was scheduled for an appointment 5 days out on 12/23 scheduled for 12/28. I highly recommend going somewhere else. Review #2060052 is a subjective opinion of poster. • 10/2: The lid lock was replaced, but the unit still did not work. I … At 1:30 pm, I started calling to... Don't sell products or use third party service companies unless Lowes will stand behind them. If you want a service plan either purchase a plane from the manufacturer who will use factory authorized service centers or if your utility company offers appliance service see if they have a service plan. I looked at their ratings online and they're a 1 star company. They say the part is in back order but when I call the manufacturer (GE) they say t ..Read Full Review, I will never buy the Lowes's extended warranty again. If customers require service, they can call the Plan Administrator at 1-888-77LOWES (56937), who authorizes repairs and arranges for service. However, the lead will be shared with a similar company if the selected company either doesn't participate in Leads Program or doesn't respond. It has had 6 new dates for the part. You ask customers to buy extended service contracts they unable to get repairs. Almost a month later I'm still waiting on them to fix the range. If they buy it out for what I paid, I lose the rest of the 5 year ..Read Full Review, Samsung washer, just over a year old. To learn more about the ways to appreciate the reviewer please visit It will be at least another 2 weeks before it gets here. First technician came to my home with no tools and after 5 minutes of looking at the dryer tells me he does not fix a stackable dryer. Representative was no help. So I call Lowes customer service to get an update. 2 3 Appliance Price 2-Year Plan 4-Year Plan BEST VALUE $200 – $499.99 $60 $100 $500 – $999.99 $70 $110 $1,000 – $1,499.99 $80 $120 $1,500 and up $90 $150 Any 2 major appliances x $180 Any 3 major appliances … I called Lowes to get another company, they said this was the only one they had. I called Lowe's extended warranty number and they sent someone to look at the washer. A manager instructed him to bring the appliance, which was covered under an … No options to replace it. A day later, the tech advises they cannot come for THREE weeks just to diagnose the problem. I call customer service and they said they can not do anything and also call the stor to find out the name of the manufacturing of the cabinet and they hand up of me . I had a very bad experience with the service from Lowes and the microwave company. It will be at least another 2 weeks before it gets here. The company covers the appliance against everyday wear and tear as well as power surges. User's recommendation: Do not buy the extended warranty!!!! Lowe's is one of the largest home improvement retailers in the market. They SUCK!!!! Maytag manufactures many appliances in the USA, such as select washers, dryers, dishwashers, ranges. I finally gave up and told them I fixed it myself. It is on backorder now until 11/4, or later. Review #2042678 is a subjective opinion of poster. One repairman told me not to leave the light on. No one calls. I had to fight with them for 2 more hours to get it submitted finally. I leave messages with no return call. User's recommendation: DO NOT BY LOWES CRAP. With that type of inconvenience for our family, including babies, I would have preferred to just buy a new microwave. After vendor came to see it, they ordered a part that would be in the same week. The plan covers all parts and labor costs involved in fixing device issues that arise due to functional part failures. This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. I contacted Lowes about my broken Bosch dryer. Review #1892369 is a subjective opinion of poster. What happened? The part has been on back order since then and as of Jan. 22, 2021, I am still without a washer. My front line department supervisor makes me sell them, and he doesn't know how to sell them. We, in Our or its sole discretion, will either: (1) provide a new, rebuilt, or refurbished product of equal or similar features and … ... Lowe’s and Appliances Connection ... and is one of the few that offers to help you make claims on your warranty if you need to. In addition to 24/7 online support or covering the … The third party service was supposed to be at my home between the hours of 8:00 am - noon. • 10/20: I contacted them again and confirmed that the claim was finally in process. Extended protection plans are issued by the store selling the appliance and offer a wide range of benefits for over a period of several years. and then probably wait on more parts. If Lowe's determines that the device is beyond repair, the company may offer new, rebuilt, or refurbished items with similar or equal features and functionality as the original product. I had a very bad experience with the service from Lowes and the microwave company. Order Bosh Appliances in Aug. 10 k with warranty and installation. Have a 5 year extended warranty on Maytag Washer tech came within 5 days and said it would take about a month to get parts to repair. Appliances and Hot Water Heaters are not eligible for Replacement Plan coverage. ..View less, Worst Experience. The plans cover a wide range of appliances, including: Refrigerators, Ranges, Dishwasher, Over-the-Range Microwaves, Trash Compactors, Freezers, Washing Machines, Dryers, Wall Ovens, and Range Hoods. 1. He told us it would be 2 weeks before they could get one in hand. Do read about lowes extended warranty reviews to determine if you have chosen the right plan. Two and a half more weeks before the next appt. They sent someone else for the fourth time and they kept putting me off because they said that the bulb was on back ..Read Full Review, I purchased a whirlpool microwave and it has now been repaired 3 times for the same problem. I had purchased their 5 year extended warranty. Not a big well known business like Lowe's. They come from Green Bay or Eau Claire, and you must wait extra time until a technician can be scheduled for an entire afternoon. Lowes agent was very sorry for the problem and is promising to send the same technician a week later. Next service date is Jan. 8 - we call around 12:30pm on Jan. 8 to get a status update - only to find out that tech claims he tried to call, could not reach us and we have been cancelled and re-scheduled!! It took them 3 visits including ordering wrong parts and lost parts, and took 5 weeks to get the microwave repair. Used to like them, but have learned my lesson. First of all, Lowe’s lost my protection plan information. They could care less about resolving problem. My tenant has been without a washer for 3 months and is hesitant to resign his Lease with me because Lowe’s won’t act. ..Read Full Review, WORST SERVICE I CAN EVER REMEMBER HAVING. We are going to have GE repair it at our cost. WORST SERVICE I CAN EVER REMEMBER HAVING. The customer is not handed a warranty to read at the checkout counter. *The lead information obtained will be sent to the respective companies as selected by the readers. With exceptional service, Lowe's offers all you could want for your appliance needs. It took four service visits over 10 weeks before it was finally determined that the washer should not be fixed. Filed a claim for a dead Samsung dishwasher. We purchased a fridge at Lowes and bought the extended warranty. A week before Christmas 2020 washer stopped working, won't drain water, believe pump went out (which I later learned from research is the fatal flaw of this model machine). If a product is powered electrically, this Lowe's Protection Plan will cover all parts and labor if the product fails due to a power surge. Still not working. Lowe's usually repairs services within 14 days. Have my AC fixed. The unsuspecting customer has no reason to doubt that her statement is not true, or that Lowe's is a company that would misrepresent itself. Said I have to have three repairs over 30 days apart to get a replacement consideration. They say the part is in back order but when I call the manufacturer (GE) they say the part is in stock. My 2cents; I bought a Generic Gas Power washer from Lowes w/Extended warranty then while cleaning the sidewalk about 1 Year later it started leaking water from the pump and suddenly died. I am told that this is being assigned as special customer case and I will receive a response in 24 hours. Still not working. We have tried numerous times calling and texting. Review #1925822 is a subjective opinion of poster.