I’ve mentioned them a few times on Twitter and have gotten their attention… only to have nothing come of it! Wow, that sounds miserable! Travel Advisory | Fiji Airways will operate a number of repatriation... flights between January & March 2021 allowing citizens as well as approved non-citizens to travel to their respective destinations. As a result, the following terminals are used for codeshare flights labeled as Fiji Airways: Terminal 4. I do too, so this was a whole new level of frustration! A nice gesture, considering they’d done nothing to assist us at any other stage. Fiji airlines told me that they would not transfer me to another airline that wouldn’t stop in Fiji, I would have to “wait until it was safe to fly with them” 4 DAYS LATER is what they offered me for a flight with NO HOTEL accommodations because this was an act of god and NOT THEIR FAULT. I’d checked the flight status about an hour before we left. Notify me of follow-up comments by email. Enjoy your trip from now on. They did lose my luggage once though…… . At this point, I’m satisfied that we were able to get something back, but getting anything out of Fiji Airways was like drawing blood from a stone. Formerly known as Air Pacific, Fiji Airways (FJ) is the flagship carrier of Fiji, with its main operating hub situated at Nadi International Airport. It’s the nature of the travel. Because I wasted so much time on the phone with Fiji airlines I missed any early flights and ended up having to catch a flight at 9 pm but missed my flight with Southwest in LAX. Silly me I booked my trip to LAX through Southwest and then my trip to Sydney through Fiji airlines. Gosh family members are stuck in fiji right now as I write this and will be missing their flight to South America. Standing in another glacial pace airport queue, we waited an hour an 15 minutes to check in while the staff seemingly did not much. And same thing in the way back, except with the added misery of lost luggage! Reservation/Ticketing Hotline +1-800-6951188/+1-310-3626600. And “Caribbean time” is like “Fiji time” apparently I think the last time I flew US Airways was back in 2007 from California to NYC and back, and I dubbed it “Useless Airways” and NEVER flew them again. - IATA Code: FJ One of my friends said the same thing! My thoughts on this Pacific country. Citing a technical problem was delaying our departure, further information would be made soon. Well, we realized quickly that we’d been mistaken…when a flight attendant barreled out of the galley and began to scream at me. Really does sound like hell on earth. Nearly didn’t make that one either because a, they overbooked it like crazy, b, check in took three hours and c, at the gate they wanted to refuse me boarding because I didn’t have a US visa in my passport (I don’t need one). Wow that is the most infuriating story I’ve read in a while. I was annoyed by Fiji Airways’ lack of option to reserve seats in advance and less than friendly in-flight service, but that’s nothing compared to what you experienced. It was at this stage that I burst into tears, and not in a graceful movie star kind of way – more like a can’t control my excessive sobbing because I’m so fucking tired and frustrated kind of way. Will NEVER fly with them again. I bit the bullet and bought a new ticket with Delta/Virgin airlines. As you would expect of any flight where the majority of passengers are small children, we were treated to at least 1-3 crying babies in our vicinity at any one time. We’re stuck in the U.S. because they are literally the only airline that flies to Fiji. That’s awful customer service, but I would say after a couple of trips to Fiji it would be pretty typical. Fiji Airways is a full-service airline so all of your in-flight meals, baggage and entertainment are included. While my wife was in the hotel lobby, using my smart phone I looked at the Brisbane Airport Corporations flight departures listing. Safety is paramount when flying and having upset passengers is preferable to a disaster. How the heck am I supposed to have a Thai friend? Fiji Airways Official website:https://www.fijiairways.com/ They reclined nearly flat. Once we entered the airport we discovered that yet again, our flight had been delayed. Apparently a week prior, a luggage carrier had run into a Fiji Airways plane, which had caused a chain reaction of delays that Fiji Airways had somehow been unable to amend. We’ve now attempted to email Fiji Airways for compensation for our hotel, our meals, and the rebooking of our onwards flights when we arrived, which came to a total of $500 AUD. I called their customer service four separate times. I called and they told me to call my travel agent since I didn’t book with them directly. Not at all satisfied that the airline had apparently ‘run out of hotel vouchers’ for everyone waiting in line, we decided to forego the food vouchers (and a night on the airport floor) and booked a room at a nearby hotel; a decision shared by some other passengers from our flight. I also was able to pick my return seat NAN-LAX online at fijiairways.com with extra legroom in the bulkhead row in Economy class once I had gotten my confirmation code from the agent who booked my ticket. As a result, the following terminals are used for codeshare flights labeled as All Nippon Airway… By 17:00 hrs the next major announcement was this flight was cancelled and hotel arrangements would be made for passengers. As a result, she purchased a flight with ANA and thank the stars and heavens she did. I hope you can travel much easier now that all of that is behind you! Even though Nadi Airport has a fair number of longhaul flights, … Several hours before, this flight was cancelled and rescheduled to depart 10:30 hours Friday 19 June 2015. Oh Edwina — you POOR THING! Absolutely, I felt it was important to let people know my experience so that they don’t have to go through the same nonsense as I did! I was told that passengers would be transferred to other flights for their travel to Fiji. but it is how the airlines deal with the mishaps that frustrates us the most. My husband has done that too, but the airline wasn’t helpful at all and it ended up being a very expensive mistake . Bighting the bullet I called our travel agent Flight Centre’s call centre. Pretty sure the uncontrollably sobbing would have happened a lot earlier if it was me! This flight eventually arrived late into Brisbane around 10:10 hrs. And then be stuck in a similar quandry. My thoughts exactly! I fear I shall be expecting loads of delays in my 8 months abroad. Blame their Revenue Management people. I’ve had the occasional not so pleasant experience that one would expect flying stand-by. However, it’s the only airline that the agency that I booked my trip to Fiji with uses. The customer service representative confirmed me that its all done. Following are the Fiji Airways phone number for reservations: Fiji Airways phone number. We even got a breakfast voucher so we could eat breakfast at the airport after checking in. I was also annoyed that I could reserve seats or do an online check in. Being based in California, as you can probably imagine, I get to Mexico frequently, for business, kayaking trips, diving trips etc…seven proverbial words: DO NOT EVER FLY AEROMEXICO TO MEXICO! Suffered an 11 hour delay from Auckland to Nadi on Saturday travelling with young children. Kudos for holding it together for so long! It is based in Nadi and operates international and domestic services to 10 countries and 17 cities around the Pacific Ocean, including Oceania, the … To add insult to injury it took them 8 months to respond to my letter of complaint. I’m so sorry you had to go through that! The woman at the Air Seychelles counter would try to ignore me by the end. What’s so weird is that Fijian’s are so nice and they airline is so dreadful. Oh my gosh, this is absolutely awful! Good luck and hope the rest of your trip is a success! The South African staff even tried ringing them but they would hang up. My wife and I were in another room, on a higher floor. Fiji Airways staff were on hand after we disembarked to help out the passengers stranded by their excessive delays. Beijing ( China ) How an airline can be so incompetent at amending something as simple as one delayed flight, I will never know. This of course meant any attempt at catching up on sleep from our early start was abolished. In some cases this terminal can change. They also offer direct non-stop LAX-MEX flights as well. The motion sickness and anxiety would make these kinds of situations so much worse I’m definitely adverse to flying after all this, but I already have flights booked to Bolivia and USA over the next few weeks! That sounds horrendous! We booked our flights about 10 months in advance so time changes were always going to be possible, but what I didn’t expect was to be advised of a 9 hour delay only a day before we were due to fly out. We eventually boarded the flight and made it to LAX. That was really terrible. I have just had a horrendous experience with Fiji Airways as well. I have just submitted the claim for my luggage that was lost for 23 days. For years, Fiji Airways has exclusively flown Airbus A330s between the United States and its hub in Nadi, Fiji, with a dated 2-2-2 angle-flat business-class seat. Wow, that’s a long time to be without your luggage. . The next flight announcement was made before midday. Unbelievably frustrating! We flew to Nadi, Fiji from Los Angeles, CA on 12 Jan 2016, and returned on 21 Jan 2016. Cut the story short, I emailed them but their response back was they will refund my original amout paid which is no where near as close to the amount I paid one way back home. It was finally private messages on Facebook that got United’s attention. Don’t think I’ve ever been as happy to get home after a vacation as that day! NO ONE I have EVER talked to who travels frequently to Mexico has had a pleasant experience with them, EVER. My review is of the business class seats: 2D & 2E located in the second row of business class, in the middle section. Fiji Airways S/A Air Pacific Limited, trading as Fiji Airways (and formerly as Air Pacific), founded on 1947.It is the flag carrier airline of Fiji. A bad flight experience almost has the potential to ruin a holiday – luckily I’ve never had a delay as bad as what you’ve experienced! Hell will freeze over before I fly on this airline again, and I never recommend them in written pieces, including when they are fastest/most convenient. Right now I’m sitting in our hotel room having finally made it to Mexico City, but getting here was about as painful as being doused in hot oil. I am glad you weren’t alone to have to deal with that! With this in mind, I was interested to see how they would compare to the many other full service airlines I’ve flown before. Phone: P: 1 800 227 4446, Baggage:P: 866 767 2247. There Sandy was told that the airport transfer was a “false alarm” and passengers should return to their rooms. Around 13:20 hrs the next announcement was that vouchers were being made available. If you require assistance with creating your booking, please Contact Us. I guess I’ll just have to shell out the extra money for Air Asia…, It always amazes me when you’re trying to give money to a company and they don’t want to accept it. Our party of four – my wife Sandy, our 13 year old grandson Adriaan, friend Peter Kapernick and I were booked to fly out together from Brisbane’s International airport. Arriving at the hotel around 9:00 PM, we had a quick dinner then tried our best to get some sleep before we made our way back to the airport at 5:00 AM. The doing business as (DBA) name is FIJI AIRWAYS. Thanks Sara! How horrible Ash. Crossing my fingers! We were just there last month, and it’s an awesome place. Gosh I think if they had have lost my luggage as well I might have just lost it completely and run screaming around the airport. I called Fiji airlines and they are adamant that they are not giving any refunds or partial refunds (besides the taxes for the ticket $112) since this delay was not their fault and they won’t compensate me for any hotels, flight changes or addition tickets. Horrendous! I’ve flown them to Fiji twice in the last year from LAX and didn’t have any problems but only “enjoyed” it when they pumped us up to business class on the return flight last year. It is based in Nadi and operates international and domestic services to 10 countries and 17 cities around the Pacific Ocean, including Oceania, the United States and Hong Kong. I literally was standing there begging and crying and she’d still stand there lying to my face. I would also never fly with Fiji Airways. Several years ago, my husband and I (who do freelance editorial work on adventure travel and were on assignment), made the mistake of sitting in the incorrect row of a Fiji Airways flight by accident. Although that will continue flying from San Francisco, the aircraft will soon be phased out on the carrier’s Los Angeles-Fiji route. Office hours: 8:00 am to 9:00 pm (Monday - Friday) / 9:00 am to 5:30 pm (Saturday - Sunday) Airport Name: Los Angeles International Airport los angeles, 5777 w.century blvd suite # 1610 los angeles, ca 90045 Phone: P: 1 800 227 4446, Baggage:P: 866 767 2247 Email: reservations@fijiairways.com, Baggage:akl.baggage.tracing@menziesaviation.com Happy and safe future travels, and next time, I will book on Hawaiian Airlines and fly through Honolulu to any South Pacific destinations. Despite a reference to the incident in our article, numerous emails, and social media requests for an apology, no apology ever matetialized- and that’s all we wanted. :S. OMG, what a horrible story! Thanks Jackie! And even if it was something that happened a week earlier to delay all those flights, they could AT LEAST tell you ahead of time since it was obviously a major problem! The business operates in 5777 W Century Blvd Suite #1610, Los Angeles, CA 90045-5671. Wow, that’s terrible! I guess the next part was bad planning on my part but I wanted to visit both Sydney and dive the great barrier reef in 1 trip so this 24 hour delay made me miss my flight to Cairns and my dive trip ($586) the next day. We were so tired from that incredibly long day + flight + baby that was still waking at night that we didn’t recover and cancelled part of our South African trip. This website accepts sponsored posts and displays affiliate links—click here for more info. The “new” fleet of airbus were a major issue. My travel insurance on my credit card covers delays and it settles whatever problems with the airlines. Tried entering our booking reference but it came up with non existence. This Air Fiji call centre operator told me he couldn’t make this booking. The last guy I talked to asked if I wanted to complain to someone. Check your arriving flight here, Fiji Airways does not have a defined terminal at Los Angeles Airport.In some cases this terminal can change.